FAQs – Everything you want to know about your Kiran Fine Art purchase.
Purchasing From Kiran Fine Art
Do I need to create an account to purchase?
No, you do not need to create an account before purchasing original artwork and prints on our site. If you create an account, through it you can: track your purchases, receive updates about new artwork, select your favorite work and get access to early announcements.
How will my artwork be shipped?
Ships in a cardboard box
This item will ship flat in a sturdy, well-protected cardboard box. We work with our artists every step of the way to ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from the artist’s studio to your home.
Ships in a crate
This item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together.
Ships in a tube
This item will arrive rolled in a dent-resistant tube.This method is especially safe for over-sized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
Where does artwork ship from?
All artworks ship from our office in Alimos, Greece.
Address: Leoforos Kalamakiou 104, 17455, Alimos, Greece
What's the difference between buying limited edition VS open edition prints?
About limited edition prints
As the name suggests, only a limited number of prints will be made available for purchase. For example, if an artwork is on limited run of 20 prints, once those 20 prints have sold, that limited edition will no longer be available to purchase. The exclusive nature of a limited edition print effectively raises its value and, therefore, its price.
About open edition prints
Unlike limited edition prints, open edition prints may be endlessly reproduced. Because there’s no limit to the number of prints that can be made, an open edition print is priced lower than a limited edition print.
Do you have framing options to match my artwork?
We do not sell frames with our artwork. Artworks printed on Canvas and Archival Paper are sold unframed. We do provide printing on Metal and Acrylic surfaces that do no require frames.
Will I be charged taxes or customs fees?
In some cases, collectors will pay taxes and customs fees on artwork they purchase, depending on their country of residence as well as the country the artwork is shipping from. See below for more information.
We charge any applicable taxes or customs fees upfront so that you don’t have to worry about paying them at a later time.
U.S. Sales Tax
If your artwork is shipping to or within the United States a state sales tax may be added to your total. This is based on your location and local state tax regulations. A breakdown of all costs, including any applicable taxes, will be visible at check out prior to submitting your payment information.
Value Added Tax (VAT)
If your artwork is shipping to a location outside of the US, for original artwork, VAT (value added tax) may be included in your online checkout process. This will be labeled as a ‘customs’ fee and will be visible at check out prior to submitting your payment information.
If your artwork is shipping internationally, you may also be responsible for paying any applicable international customs fees, this is determined based on the artists location and the country the artwork is being shipped to. This will be labeled as a ‘customs’ fee and will be visible at check out prior to submitting your payment information. For further information about these fees you may check with your country’s customs office.
What payment methods do you accept?
Kiran Fine Art accepts the following payment methods:
- Bank Wire Transfer (Contact +30 211 1824 986 between the hours of 10:00 AM – 5:00 PM (GMT+3 time zone), Monday through Friday or email email@example.com for assistance with bank wire transfers)
What to Expect After Purchasing
How do I track the progress of my shipment?
For the most detailed, up-to-date tracking information, we recommend that you track your package via the particular courier’s website. To identify which courier is handling your package, please locate the email notification you received when the artwork shipped, which contained the subject line: “Your order item has been shipped.”
This email contains a link allowing you to access a web page with your order tracking details including your specific courier and your tracking number. Please copy the tracking number from this page and then enter it into the courier’s web page for the latest tracking information. Your Sales Advisor will also be closely monitoring your order daily until it’s delivered and will notify you of any important information regarding your order.
If you can’t locate the original notification email or have any further questions regarding your purchase, please email firstname.lastname@example.org or telephone us at +30 211 1824 986 between the hours of 10:00 AM – 5:00 PM (GMT+3 time zone), Monday through Friday.
Will the artwork include the artist's signature?
Our artwork comes with a lifetime guarantee when strict conditions are met like as indoor space, no sunlight or radiation, medium temperatures and 60% humidity. When you take the necessary steps, your artwork will shine forever. read more info at: Certified works of art
Will my artwork arrive ready to hang?
It is always helpful to review all artwork descriptions listed for any details about a specific artwork and to determine if there will be any special packing method offered. Our paper and canvas artworks need to be framed first before mounting on a wall. Our metal and acrylic artworks are ready to hang!
How do I view my order status and history?
To check your order status, you must have a Kiran Fine Art account. From the main menu, hover over your name on the main menu and click Orders to go to your Orders page.
To track a package in transit, click Order Tracking, located in the bottom menu of the website. For more detailed, up-to-date tracking information, we suggest that you enter your tracking number in the specific courier’s website.
NOTE: Once your artwork has shipped, the Kiran Fine Art Support Team will send you a shipping notification containing important tracking information. Please DO NOT DELETE this notification email as it will allow you to identify your courier and access your tracking number.
Can I cancel an order prior to shipment?
You cannot cancel your order prior to shipment. You may change your delivery address by contacting email@example.com and provide your order details.
How to hang and illuminate artworks
Where to place my artwork?
The artwork needs to be installed in a place that there is no direct sunlight.
Direct sunlight will damage the artwork because of the UV. Also, it will create reflections at the surface of the artwork.
When planning where to place the artwork, you must consider the use and the size of the space and the size of the artwork. Dimensions are very important since a small artwork can be “lost” in a big room while a big one could “dominate” a small space.
You must consider also if you prefer the artwork to dominate space and be the focal point of attraction or prefer to be placed more subtly.
At which height to place my artwork?
Ideally the best place to hang a single artwork is at eye level. The general rule is to place the center of the artwork around 60 inches or 1.5m from the floor (depending on the ceiling height and the viewer’s height some flexibility may require). When hanging artwork above furniture or other obstructions, the eye level rule doesn’t always apply:
What if I have multiple artworks?
When you have multiple artworks needs to be grouped together and treated as one. So, the eye rule will be applied to the focal center of the group. Consider that the ideal distance between multiple artworks is 3 to 6 inches (8 – 15 cm)
Is artificial light required to illuminate my artwork?
Artificial and accent light is very important and mandatory in order to provide more contrast to the artwork, highlight the colors and eliminate reflection from other light sources to the artwork surface. Lighting artwork is largely about preservation as well as aesthetics and needs to follow specific rules (explained below).
What kind of light to use for artwork illumination?
The latest trend is to use LED (Light Emitting Diode) lights and ideally with adjustable power. A led track light or ceiling lights are proposed (sized according to the size of the artwork). The light temperature should be from 2000 to 3000 kelvin for a “warm” feeling and 3000 to 4000 kelvin a more neutral look.
The color rendering index should be at least 80 and above (90 is a very good solution, 100 is the perfect).
How much power do I need for the artwork illumination?
Lighting for the artwork needs to be brighter than the surrounding lighting. As a rule, the minimum required accent light to the artwork, needs to be three times (300%) more than the general room light. Considering that usually the room light is changing during the day, a dimmable light solution that can be adjusted according to the room light is ideal.
How to positioning the lights to illuminate my artwork properly?
The ideal position for the lights is above the artwork at a 30degree angle:
In general, lights should be 2/3rds the width of the artwork and provide proper light to the full area. Proper installation will highlight the artwork without any unwanted glares and reflections.
Kiran Fine Art Return Policy
What is Kiran Fine Art return policy?
Kiran Fine Art is committed to ensuring the 100% satisfaction of our buyers. Production starts in 48 hours after receiving your order. Within this period, you may cancel your order but bank fees will be charged if applicable.
After this time period, you cannot cancel your order as the unique production has already started.
How do I return an original work?
Buyers have the right to cancel their order before production begins, up to 48 hours after order is received.
When ordering a print, please note that your artwork’s production starts 48 hours after receiving your order. Within this period, you may cancel your order and be refunded minus any bank charges if applicable.
Who pays for return shipping costs?
We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site / order (in terms of size, materials used, weight, etc.) but the buyer received different artwork in size or printing material than his order receipt, we will cover any return costs for order replacement.
If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the buyer will not be responsible for shipping costs.